Returns
Returns & Exchanges
Exchanges and store credit
Within 7 days of delivery, or of purchase in our shop, you may exchange a piece or return it for store credit. We do not issue refunds to your original payment method, except for pieces that arrive damaged or incorrect.
Condition
Pieces must be unworn, unaltered and undamaged, and returned with all original packaging, tags, certificates, appraisals and designer cards. Every return is inspected by our jeweler, and that assessment is final. A piece showing any wear, damage, resizing or missing paperwork will be sent back to you at your expense.
Final sale
These cannot be returned or exchanged: consignment pieces; earrings; custom, special-order and made-to-order pieces; pieces resized, engraved, restrung or altered at your request; pieces bought at a discount or marked final sale; and pieces received in an exchange. We are happy to send extra photos or a video before you buy.
How to return
Email info@seaskynj.com within 7 days for a return authorization. Returns sent without one will be refused. Ship the piece insured for its full value, tracked and signature-required, at your cost. We are not responsible for returns lost in transit. You may also bring it to the shop, 1313 Third Avenue, Spring Lake, NJ, Tuesday through Saturday, 11am to 5pm. Original shipping and insurance charges are not refunded.
Damaged or incorrect pieces
Email us with photos within 48 hours of delivery. Once verified, we will repair the piece or issue a full refund, including shipping. Claims made after 48 hours cannot be accepted.
See also our Shipping & Delivery information.